Privacy Policy

1. Who We Are

LaunchingStack is a trading style of PROVEIT LIMITED, a company registered in England and Wales under company number 14007642. Our registered office is Ty Merlin, Caerphilly Business Park, Caerphilly, Wales, CF83 3GS.

For privacy questions, contact [email protected].

2. Personal Data We Collect

We may collect your name, email address, phone number, business name, website URL, business category, location, messages, enquiries, webinar registrations, guide requests, marketing preferences, unsubscribe status, purchase details, and support requests.

We may also collect technical and usage data such as IP address, browser type, device type, pages visited, referral source, campaign source, email opens, email clicks, website sessions, form activity, and conversion events.

Where we contact businesses about relevant LaunchingStack services, we may process publicly available business contact details or business lead information from third-party business data providers.

3. How We Collect Personal Data

We collect personal data when you submit a form, register for a webinar, request a guide, buy or enquire about a service, reply to an email, click a link in an email, browse our website, or interact with our campaigns.

4. How We Use Personal Data

We use personal data to respond to enquiries, register you for webinars, send requested resources, provide services, manage customer communications, send marketing where legally permitted, measure email and website performance, improve our services, prevent misuse, and meet legal, accounting, and tax obligations.

5. Lawful Bases

We rely on consent where you opt in to certain communications or optional cookies, contract where processing is needed to provide a requested or purchased service, legitimate interests where we improve our services or contact relevant business prospects, and legal obligation where records must be kept for compliance reasons.

Where we rely on legitimate interests for marketing or analytics, we consider your rights and freedoms. You can object or unsubscribe at any time.

6. Marketing Emails

We may send marketing emails where you requested information, registered for a webinar or guide, bought or enquired about a related service, or where we believe your business may have a legitimate interest in LaunchingStack services.

Every marketing email includes an unsubscribe option or instructions for opting out. You can also contact [email protected].

7. Email Tracking and Website Analytics

We may track email opens, link clicks, website visits, page views, form submissions, and conversion events. We use this information to measure campaign performance, understand which content is useful, avoid irrelevant follow-up, and improve our website and services.

Tracking may use cookies, pixels, link redirects, session identifiers, or similar technologies. See our Cookie Policy for more information.

8. Sharing Personal Data

We may share personal data with trusted service providers who help us run LaunchingStack, including hosting providers, email delivery providers, CRM and database providers, analytics tools, payment processors, automation tools, customer support tools, and professional advisers.

We only share what is necessary. We do not sell personal data.

9. International Transfers

Some providers may process personal data outside the UK or European Economic Area. Where this happens, we take steps to use appropriate safeguards required by applicable data protection law.

10. How Long We Keep Personal Data

We keep personal data only for as long as necessary. Enquiries and form submissions are usually kept for up to 24 months. Customer and billing records may be kept for up to 6 years where required. Marketing contact records are kept until you unsubscribe or until we no longer have a valid reason to keep them. Suppression and unsubscribe records may be kept so we can respect your preferences.

11. Your Rights

Depending on the circumstances, you may have the right to access your personal data, ask us to correct it, ask us to delete it, restrict processing, object to processing, request portability, or withdraw consent where processing is based on consent.

To exercise your rights, contact [email protected]. We may need to verify your identity before responding.

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office. Website: ico.org.uk. Phone: 0303 123 1113.

13. Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. No online service can be completely secure, so we cannot guarantee absolute security.

14. Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page.

15. Contact

For privacy questions or requests, contact [email protected].