Terms and Conditions

1. Who We Are

LaunchingStack is a trading style of PROVEIT LIMITED, a company registered in England and Wales under company number 14007642. Our registered office is Ty Merlin, Caerphilly Business Park, Caerphilly, Wales, CF83 3GS.

2. Services

We provide marketing, website, SEO, email marketing, paid advertising, reporting, and related operational services. The exact scope, price, and deliverables are the ones shown on the relevant service page, checkout page, proposal, or written agreement at the time you buy.

3. Subscriptions and Payments

Unless a different agreement is confirmed in writing, services are billed monthly. Prices may change for future months, but we will not change a price already paid for a current billing period. You are responsible for providing accurate billing and account information.

4. Free Service for a Review

From time to time we may offer a "Free service for a review" promotion. Under this offer, you may choose one of our five main services: Social Media Marketing, Website Building, Paid Ads, SEO, or Email Marketing. We will provide the selected service for one month free of charge.

No payment card is required for this offer. There is no fee for the free month, no automatic renewal, and no subscription unless you separately choose to continue with a paid service after the free month ends.

At the end of the free month, you are expected to provide feedback on the service and to leave an honest review on two public review platforms, usually Trustpilot and Clutch.co. Your review must reflect your genuine experience. We do not require, request, or reward a positive review, and continuation of any future service is not conditional on the content or rating of your review.

We may refuse, withdraw, or limit this offer where we reasonably believe it is being misused, where the requested service is unsuitable, or where we cannot provide the service with the information, access, or cooperation available.

5. Your Responsibilities

You must provide the information, access, approvals, brand assets, and feedback reasonably needed for us to deliver the service. You must not provide content, instructions, or materials that are unlawful, infringe third-party rights, or breach platform rules.

6. Revisions and Delivery

Where a service includes revisions, they must be reasonable and connected to the agreed deliverable. Delivery timings depend on receiving the information and access we need from you. Platform review times, third-party tools, search engines, social networks, email platforms, hosting providers, and advertising networks are outside our direct control.

7. No Guaranteed Results

We aim to provide useful, commercially sensible work, but we do not guarantee sales, traffic, rankings, leads, followers, ad performance, deliverability, or any specific commercial result.

8. Intellectual Property

After you have paid all amounts due for a deliverable, you may use that deliverable for your business. We retain ownership of our pre-existing know-how, templates, workflows, software, processes, and internal tools. Third-party assets, platforms, and software remain subject to their own licences and terms.

9. Cancellations and Refunds

You may cancel a monthly service before the next billing period. Unless a service page or written agreement says otherwise, fees already paid are not automatically refundable once work has started. Any advertised guarantee applies only to the service and period stated with that guarantee.

Where a service is sold with a 30-day money-back guarantee, that guarantee applies only after you have fulfilled your own obligations for that month, including providing the information, access, approvals, and feedback we reasonably need. If we have started delivering the service, you have given clear feedback about specific issues to be remediated, and we are unable to remedy those issues within 30 days, we will reimburse the fee paid for the month in which we were unable to remedy the observations.

10. Limitation of Liability

Nothing in these terms limits liability where it would be unlawful to do so. To the fullest extent permitted by law, we are not liable for indirect loss, loss of profit, loss of revenue, loss of data, loss of goodwill, or losses caused by third-party platforms or services. Our total liability for a claim is limited to the amount you paid us for the affected service in the three months before the claim arose.

11. Website Use

You must not misuse this website, attempt unauthorised access, interfere with its operation, or use it to submit harmful code or unlawful content.

12. Changes to These Terms

We may update these terms from time to time. The updated version will apply from the date it is published on this page, unless a separate written agreement says otherwise.

13. Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where consumer law gives you additional rights in another part of the UK.

14. Contact

For questions about these terms, contact [email protected].